What makes Click Computer Services different?
We take virus/malware removal seriously.
We are not going to mince words or give you the impression that your computer is going to be ok or that you may not lose everything.
If you are badly infected, and you have not followed our tips for protecting yourself, simply put IT MAY BE TOO LATE!
Let’s get one thing out of the way. – There is ONLY one way to guarantee 100% that a virus or malware infection is completely removed along with all traces of the infection, and that is to wipe out and reinstall the base operating system.
If you hear otherwise you are not hearing the truth!
What if I am infected? What do I do? As you already know, we take virus removal seriously. If you are infected, this is how Click Computer Services deals with virus removals:
Option #1 – Standard Practice 70% Success Rate: Utilize our industry leading threat detection and removal tools to cleanse your system and remove any identified threats.
Up to $300 – We cap the labor at $300 and will attempt to resolve the issue until we believe additional attempts will not produce better results, or until we believe additional attempts will cause damage to the computer…. The level of the infection will determine how much time is needed for cleanup.
NOTE- this price cap is available only when you drop your computer over at our office. It is not valid for on-site services,
What is included in the standard practice for infection removal?
- First- we take a complete backup/ image of your hard drive, to eliminate data loss which can easily occur while removing an infection. This is only done if the service is performed at our office- meaning- you dropped off your computer at our office for this service.
- Run full system diagnostics scan to determine level of threat
- Run our industry leading virus and malware removal tools to remove the core infection
- Perform any pending Windows updates; ensure critical updates have not been ignored by the user
- Perform updates to latest versions (where applicable) of all non-critical software such as Java, Adobe, Flash, etc.
- Perform integrity check of any installed Antivirus program to ensure it is updated and regular scans are scheduled
- If no Antivirus program is found we will install one. We do not recommend the “free” Antivirus programs in most cases. The “paid” versions are very affordable these days, and can be the only method we will use to be able to guarantee further protection.
Additional Standard Practice guidelines
- In order for Click to provide this service remotely you must have an internet connection
- Click makes NO guarantees as to the likelihood of threat removal
- Even if you can’t connect to the internet from the infected computer, we should still be able to walk you through some settings and tools that will allow us to connect eventually. BUT- If the engineers are unable to get an active remote connection to you, you will have to bring the system to our drop off location and pick it up at the conclusion of service
- There is no guarantee after threat removal that you will not become infected again, how you use your computer is out of our control
- If the infection is not removed after additional attempts, and if you report the issues within the first 10 days after services were provided by us, you must be elevated to our guaranteed solution and any charges incurred during the above attempts, WILL BE BILLABLE IN ADDITION to the fee listed on option #2 (which is why we recommend option #2 to begin with…)
Option #2 – Guaranteed Solution 100% Success Rate
In a case where Windows needs to be re-installed, due to a virus infection, bad hard drive or other reasons, we have created this great flat-rate service:
$300 flat fee to achieve the list of included service below:
- We perform a FULL image backup of all data on the system. (Provided there are no hardware issues present that will prevent normal data transfer like a bad hard drive or other damaged system components.)
- Wipe off the entire system and all data, after it has been backed up.
- Re-install the base operating system to bare installation, with no programs or drivers
- Install all drivers, windows updates, service packs and available patches
- Install base (free) programs like Adobe reader, Flash, Browsers, CCleaner etc
- Install any (customer provided) licensed programs back onto the system and configure as needed
- Install (client provided, or trial version of) Anti-Virus (so we don’t recover any infections back from the backup files)
- Transfer back all data that we backed up, to the newly installed operating system.
- Restore recovered/backed up data to your licensed programs. (Outlook, Quickbooks, etc.)
We offer an optional “add on” – a additional one hour of service for a discounted rate of only $100 rate (normally $150) – After the re-installation of the base Operating System, we will also provide:
- Onsite delivery
- Final setup
- Network integration
- Printers/ Scanners/ cables installation
- Full operability test.
(You may opt out of onsite service after the re-install, but any additional remote service will result in standard charges)
Please note that travel charge is not included for the add-on service of our on-site discounted hour. To view travel charges please click here.
Additional OS re-installation guidelines:
- We assume that we have access to the hard drive and that it’s not physically damaged
- Client must have a valid license key to their OS
- We cannot provide this service to computers running Windows XP Media Center Edition unless client provides the OS re-install CD’s
- Please note that programs can NOT be moved over, and always have to be re-installed using the CD or installation files that were used originally.
- We will require a signature on our “re-installation release form” which can be downloaded HERE
- The client MUST provide the installation discs for any licensed programs that must be setup on the newly installed OS, failure to provide this software at the time of re-installation will result in additional charges beyond the flat fee for an OS re-installation- NOTE that those CD’s or installation files must be provided at the time your computer is dropped off.
- How does Click Computer Services handle virus/malware removal?
- We will always do our best to help, and we give you the real truth. As stated above – There is ONLY one way to guarantee 100% that a virus or malware infection is completely removed along with all traces of the infection, and that is to wipe out all data and reinstall the base operating system. If you hear otherwise you are not hearing the truth!
- If I am infected is it possible to fix it without losing everything?
- It is not impossible to do, just not possible to guarantee. This very easily could end up costing the consumer more than the cost of the system. In fact Click Computer Services has a 70% success rate with low-level infection removal without the need for re-installation of the base operating system or loss of data. But the fact is, the ratio of high-level to low-level infections is increasing DAILY due to “smarter” viruses which cause deeper damage to the infected system.
- What is a virus?
- Definition: “A parasitic program written intentionally to enter a computer without the user’s permission or knowledge. The word parasite is used because a virus attaches to files or boot sectors and replicates itself, thus continuing to spread. Some viruses do little but replicate, others can cause serious damage or effect program and system performance. A virus should never be assumed harmless and left on a system.” –Symantec
- What is Malware?
- Malware, short for malicious software, consists of programming (code, scripts, active content, and other software) designed to disrupt or deny operation, gather information that leads to loss of privacy or exploitation, gain unauthorized access to system resources, and other abusive behavior. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. Preliminary results from Symantec suggested that “The release rate of malicious code and other unwanted programs may be exceeding that of legitimate software applications.”
Tips to protect yourself:
- DO NOT open emails or attachments, regardless of who the sender is, before you verify the content…
- If you see an Email attachment or link that looks “funny” from someone you DO know, delete it and contact them to verify they sent it. – They may be infected without knowing it!
- If you are unsure who the sender is, delete the Email.
- If you see something “funny“ from a source that looks reputable (like a bank, BBB etc), verify with the sender before opening the attachments or clicking on any links. Most legitimate companies will not send or request information from you via email.
- Keep your 3rd party programs updated! – Hackers and virus programmers often utilize security holes in programs that most of use on a daily basis, or even have installed on our computers and are not being used. Programs like Adobe Reader, Flash, Java etc are a HUGE “door” for infections, and keeping them up-to-date can drastically reduce your exposure.
- Use a good anti-virus program, and keep it updated!! – While there are some good free anti-virus solutions out there, as with anything in life, you get what you pay for. We offer approved and professional-level virus protection programs, which are tested and proven to be reliable by our engineers. Contact us for more information!
- Backup, Backup, Backup!! Did I mention backing up your data? – Between online (Cloud) backups, external hard drives, thumb drives, network storage drives, and other types of storage there is no excuse anymore to not have your data backed up regularly! Contact our office for GREAT backup solutions for your specific needs!
- Surf Safely! – Only download from sources you trust. Do not simply click on something because it gives you the option to.
Pro Tip: If it flashes, don’t click it! You didn’t actually win anything…
- Passwords: Do not use the same password for everything. Change your passwords frequently. If your credentials get compromised, so does every single account that uses those credentials.
- Use common sense! – If it looks too good be true, it is. If something looks strange to you, verify before clicking/opening/sending.